Adding new customers and updating existing ones.

There are two ways of adding and modifying customer information from the "Customers" dashboard page. Keep in mind, at any time it is also possible to create and update customers via the API. Head over here instead - if you'd like to add and modify customers automatically.

Adding a single Customer

  • Adding a single customer manually is enabled by clicking on the green "Add new customer" button. Here you can specify the identifier, loyalty points as well as the category that belongs to a single customer.

Uploading Customer List

  • The yellow button allows you to add a batch of up to 10000 customers via .csv file. After adding the file, the customer information will be added and can be modified as needed, manually or via the API.
  1. To upload the Customer List, first prepare the .csv file accordingly:

The header of the file has to contain the "identifier". The rest of the information is optional. Please keep in mind - when you add a text in the header other than "email", "name", "loyalty_points", we will assume this is a customer segment category and such information will be added to the customer profile. Please check the example file:



Adding Customer Segment info.

In the file above, the "customer segment test" will be added as a Customer Segment Category. Check below to see the details.

Once the file is ready, download it as a .csv - comma-separated values.

  1. After going back to the Customer Upload screen on, select the file from your computer and click "Upload".

When the file is properly uploaded, you will receive the following confirmation:


If, however, some customers on your list already exist in our database, we will ask you whether you wish to update those records with new information:


Click "Update customers" in case you want to update Customer Segments, eg. change the Customer from category "New" to category "Existing".

To double-check whether your customers were uploaded correctly, head over to the Customers overview dashboard:


Occasionally, you may run into issues when uploading the Customers List file. When this happens, you will receive the following information:



Troubleshooting errors

Head over to "Issues with Customer List upload" to check common reasons that prevent you from uploading the Customer List file correctly.

Read Next

Read next how to assign the vouchers to customers.